• How do I know I can trust your evaluation of my Beanies™?
Pbbags.com is equipped with years of research in recognizing counterfeit Beanies™. We are constantly studying the latest counterfeit techniques in order to provide the highest level of accuracy for the benefit of the consumer. Our professional staff has been trained to grade your Beanies™ based on strict guidelines to ensure consistent grading standards that will stand the test of time.

• How much does it cost?
Our fees are only $9 for Beanies and $10 for Buddies (during our special promotions), Return shipping is $8.50 for the first three Beanies and 50 cents for each additional. Complete shipping information can be found in the Submissions section of our website.

• How long does does it take to get my beanies back?
Our service usually takes about 1-2 days, although often times beanies are back in the mail the same day. Drop off/ while you wait service is also available for those who live in/ around the Chicagoland area.

• What if someone else has previously given me an opinion and yours turns out to be different?
We are the first company to establish a grading standard for this market. We have gone to great lengths to establish a grading scale that encompasses the imperfections found on Beanies™ through the years. Our library of research materials, including an authentication set and compiled data provide us the tools we need to make an accurate determination of the authenticity of each Beanie™submitted to us. Based on our combined you can be assured the most professional opinion available.

• Will my Beanies™ be safe after I send them to you?
Once we receive your Beanies™, we attach a copy of your submission form to the package to distinguish it from another. Our professionals are highly experienced in the handling of collectibles and use every precaution when evaluating your Beanies™.

• How do I know you will be around in 5 years? 10 years?
Our parent companys Iguanas.com, Wallos.com, and JJ Bean, Inc. have been involved in the collectibles business since 1989. While we cannot precisely predict the future of the company, we can assure you that as long as there is a need for our service, we will be here to provide it. As counterfeits are weeded out, we look to grading as a great benefit to the serious collectors in providing the information and documentation needed to bring them the best price for their items.

• If my Beanie™ is determined to be of questionable authenticity and/or ungradeable, am I required to pay the submission fee?
Because the determination to refuse an item requires the evaluation of our professionals, you will be required to pay for the service provided. If the Beanie™ is found to be of questionable authenticity, a brief explanation of that determination will be provided.

• What is included in the pbbags.com service?
The submission fee includes the unbiased, expert review of three professional authenticators/graders. Once a determination is made, the swing tag is enclosed in a clear, acrylic protector. Your authentic Beanie™ is then encapsulated in a clear acrylic box, sealed with voidable labels. Items of questionable authenticity are packaged in a clear plastic bag, sealed and stapled. A Certificate of Authenticity, bearing detailed information regarding the item, including a unique identification code, is applied to the outside of the box. The package is then carefully returned to you via your preferred method of shipment. Check out our Service Comparison Chart for more details about our service.

• What is my next step if you conclude that my Beanie™ is not authentic?
pbbags.com does not get involved in disputes that may arise between a buyer and seller. In addition to grading, the objective of our service is to provide you an unbiased, professional opinion that will initially inform you of the authenticity of your item. Once an item is found to be of questionable authenticity, it is our advice that you contact the seller and offer him/her the opportunity to resolve the situation in an agreeable manner.

• How can I confirm the condition of an item that is advertised as pbbags certified?
If the seller cannot provide a clear photo of the item in its case and the information on the certificate, you should ask for the certificate numbers and email us for confirmation of the condition of the product.